FenrisFour accepts online payments with Dankort, Visa/Dankort, Visa, Visa Electron, Mastercard, Mastercard Debit, Maestro, MobilePay Online, ViaBill.Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed upon or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Danish Kroner (DKK)
EU – Euro (EUR)
FenrisFour uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by others outside.
FenrisFour’s own website also uses encryption with SSL protocol.

Delivery

The delivery time for your order is Dispatch within 1-2 business days with GLS Parcel Shop. Delivery within 3-4 business days.
Delivery is free of charge unless otherwise stated on the product page.

Right of Withdrawal

You have a full right of withdrawal for 60 days on items purchased on the website, unless otherwise agreed upon or stated in your order.The 60-day period starts on the day the order is delivered.

You bear any return costs yourself.

A desire for withdrawal must be notified to us no later than 60 days after delivery, and products must be in our possession no later than 60 days after we are informed of your use of the right of withdrawal.

A desire to use the right of withdrawal must be sent by email to info@fenrisfour.com. The message must clearly indicate your desire to use the right of withdrawal.

Condition of the Item Upon Return

You are liable for any deterioration in the value of the item that is due to handling it in a way that is not necessary to determine the nature, characteristics, and functioning of the item. This means that you may try the item in the same way as if you were shopping in a physical store.
If the item has been used beyond what is described above, it is considered used and of diminished value. This means that upon withdrawal of the purchase, you will receive a partial or no refund of the purchase amount. It is up to FenrisFour to assess the condition of the item.

Warranty

There is a 2-year warranty on products in accordance with Danish law. The warranty applies to all software, material, and manufacturing defects.
Complaints regarding errors and defects must be notified to FenrisFour within a reasonable time after receiving the item. A maximum of two months is considered a reasonable time unless otherwise agreed upon. We will refund reasonable shipping costs.

The warranty is void in case of incorrect or unusual operation of the product.

FenrisFour covers the return costs to a reasonable extent.

For returns, please contact the company.

Complaints will not be accepted if sent by cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others. They are only recorded in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with FenrisFour, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of delivering the item to you.

The personal information is registered with FenrisFour and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done with your express consent, so that you are informed exactly which information is collected and why.

The director and employees of FenrisFour have access to the information recorded about you.

The data controller at FenrisFour is: Fenris

We do not store and transmit customer information encrypted.

As a registered customer at FenrisFour, you always have the right to object to the registration. You also have the right to access the information recorded about you. You have these rights under the Personal Data Act, and inquiries related to these rights should be addressed to info@fenrisfour.com.

Cookies
At https://www.fenrisfour.com/, cookies are used to optimize the website and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time. See how to delete your cookies at Webshop Cookies and Privacy Policy

Complaints

Complaints about products can be sent to:
The Competition and Consumer Agency
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For non-EU citizens residing outside the EU, complaints must be sent via the European Commission’s online complaint platform.
ec.europa.eu

When making a complaint, please provide our email address: info@fenrisfour.com, as well as the website where you purchased the item.