Delivery

The delivery time for your order is Dispatch within 1-2 business days with GLS Parcel Shop. Delivery within 3-4 business days.
Delivery is free of charge unless otherwise stated on the product page.

Product Warranty

A 2-year product warranty is provided in accordance with the Danish Sale of Goods Act. The warranty applies to all defects in software, material, and workmanship.
Complaints regarding defects and deficiencies must be communicated to FenrisFour within a reasonable time after receiving the item. A maximum of two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.

The warranty is void in case of incorrect or unusual operation of the product.

FenrisFour covers the return costs to a reasonable extent.

Please contact the company for returns.

Complaints will not be accepted if sent cash on delivery.

Right of Withdrawal

You have a 14-day full right of withdrawal for items purchased on the website unless otherwise agreed or stated in your order.The 14-day period starts on the day the order is delivered.

You are responsible for any return costs.

The request for withdrawal must be communicated to us no later than 14 days after delivery, and the products must be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

The request for the use of the right of withdrawal must be sent by email to info@fenrisfour.com. The message must clearly indicate your desire to exercise the right of withdrawal.